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  • Support & Care

How to issue & redeem a reward?

Step by Step on how to issue and redeem reward.


1. Please ensure you have setup a reward before issuing. (How to setup a reward?)

2. Go to Payment page

3. Search customer

4. Click Reward button

5. Go to Available Page

6. Select reward then click Issue button (Once issued, a reward transaction will be show as below screenshot) (Reward Issued log is available under History page )

Important Note:

A sms message will be send automatically once issue button is clicked. (For SMS configuration, please refer to How to setup a reward?


To redeem reward

1. Search customer

2. Click Reward button

3. Click Gift button to redeem (Reward Redemption log is available under History page )



More info: How to setup a reward?

For more support please email to: support@gackpack.com